Our SME, operating within the Municipal Services industry, is seeking a skilled Web Development team to overhaul our public-facing portal. The objective is to enhance user engagement, streamline navigation, and integrate modern web technologies to improve service delivery to our residents. We aim to leverage cutting-edge tech such as PWAs and micro-frontends to provide a seamless, responsive user experience across all devices.
Residents of the municipality seeking accessible and efficient online services for utilities, permits, and community information.
Our current municipal portal fails to meet the usability and performance expectations of our residents, limiting their access to essential services.
There is regulatory pressure to improve digital service delivery, coupled with a strong demand for more accessible and user-friendly municipal services.
Failure to upgrade the portal could result in compliance issues, decreased resident satisfaction, and a competitive disadvantage compared to other municipalities with advanced digital services.
Current alternatives include traditional in-person service requests and a basic online form submission process, both of which are time-consuming and inefficient.
Our revamped portal will offer a state-of-the-art digital interface with unmatched speed, accessibility, and user experience, setting a benchmark for municipal services across the region.
We will launch a comprehensive digital awareness campaign across social media, local newspapers, and community events to promote the new portal and its features to our residents.