Real-Time Customer Feedback Analytics Platform for Enhanced Guest Experience

Our enterprise company in the hospitality management sector is seeking a data engineering expert to develop a real-time analytics platform. This platform will integrate multiple data streams, including social media feedback, online reviews, direct customer surveys, and internal service logs. Utilizing technologies such as Apache Kafka, Spark, and Snowflake, the platform will provide real-time insights into customer satisfaction, enabling hotel managers to respond promptly to service issues and recognize opportunities for improvement. The project aims to establish a data mesh framework to decentralize data ownership, promote collaboration across departments, and ensure high data quality. The implementation of MLOps will automate feedback analysis and provide actionable insights through machine learning models. Additionally, ensuring data observability will enhance the reliability and transparency of data flows. This initiative is crucial for maintaining competitive advantage, meeting customer expectations, and driving revenue growth in the hospitality industry.