Our hospitality business seeks to develop an innovative Progressive Web App (PWA) to elevate guest engagement and streamline hotel services in real-time. The solution will leverage modern web technologies like React, GraphQL, and TypeScript to deliver a seamless user experience with offline capabilities and push notifications.
Hotel guests looking for seamless, tech-enhanced interactions with hotel services, including business travelers and tech-savvy millennials.
Our current digital offerings are limited and fail to meet the increasing expectations of tech-savvy guests for real-time, personalized services.
The market is willing to invest in solutions that streamline operations and enhance guest experiences due to competitive pressures and the demand for differentiation.
Failure to innovate could lead to decreased guest satisfaction, reduced repeat business, and a competitive disadvantage in an increasingly digital-first market.
Some competitors have basic mobile apps, but few offer the robust, offline-capable, and fully integrated PWA experiences that we envision.
A fully integrated, offline-capable PWA that seamlessly bridges guest interaction with hotel services, enhancing experience and operational efficiency while offering personalized engagement.
Our strategy involves leveraging existing guest data to personalize outreach, partnerships with travel platforms for increased visibility, and targeted digital marketing campaigns focusing on the enhanced guest experience.