Next-Gen Customer Engagement Platform for Utility Services

As a rapidly growing company in the Utilities (Electric, Water, Gas) industry, we recognize the importance of enhancing customer engagement through innovative technology solutions. We are looking to develop a Next-Gen Customer Engagement Platform that utilizes the latest web technologies to offer a seamless and interactive experience for our customers. The proposed platform will be built using a combination of modern technologies such as React and Vue.js for a dynamic frontend, along with GraphQL for efficient data handling. By incorporating Progressive Web App (PWA) capabilities, we aim to offer offline functionality and push notifications, ensuring users have uninterrupted access to critical information. Additionally, the platform will leverage WebAssembly for optimized performance, and implement micro-frontends to enable independent deployment of features, facilitating quicker updates and scalability. The integration of Three.js will allow for interactive 3D visualizations of utility data, enhancing user engagement and understanding. The goal is to not only improve customer satisfaction but also drive operational efficiencies by reducing service inquiries and empowering users with self-service options. We seek a partner who can deliver a robust and scalable solution within our budget and timeline, while ensuring compliance with industry standards and data security.