Our SME municipal services company seeks to develop a Progressive Web Application (PWA) to streamline citizen access to essential services. The project will leverage modern web technologies to provide a seamless, intuitive user experience that integrates various service portals into a single, unified platform. Our aim is to enhance user engagement, reduce administrative overhead, and improve access to information.
Citizens requiring seamless access to various municipal services such as bill payments, permits, and public notices.
Citizens currently experience difficulty navigating through multiple disparate systems to access essential municipal services, leading to frustration and decreased satisfaction. This multiplicity of portals complicates the user experience and increases administrative workload.
The municipality is under increasing pressure to improve service delivery efficiency and citizen satisfaction, particularly as digital transformation becomes a priority for local governments.
Failure to address these issues could result in decreased public satisfaction, increased complaints, and inefficiencies that strain municipal resources.
Existing solutions are fragmented portals that lack integration, leading to suboptimal user experiences and inefficiencies.
Our PWA offers a single, cohesive interface that integrates all municipal services, leveraging the latest web technologies for enhanced performance and user engagement.
The go-to-market strategy involves direct engagement with municipal departments and outreach campaigns to educate citizens on the new platform, emphasizing its benefits in simplifying access to services.