AI-Driven Customer Feedback Analysis Tool Development

Our startup is seeking a skilled freelancer to develop an AI-driven software tool that utilizes Natural Language Processing (NLP) and predictive analytics to analyze customer feedback across various platforms in real-time. As customer satisfaction is paramount, understanding and acting on feedback quickly can significantly improve our product offerings. The tool should be capable of sentiment analysis, classification of feedback into actionable categories, and predicting trending issues. It will integrate with existing customer relationship management (CRM) systems and social media platforms to gather diverse feedback data. We aim to utilize technologies like the OpenAI API for language processing, and TensorFlow or PyTorch for building predictive models. The tool should be user-friendly, providing insightful visualizations and reports for our product development and marketing teams. The ability to adapt and evolve with emerging trends in customer feedback is crucial, ensuring our services align closely with customer needs.