As a Director of Sales & Marketing specializing in the IT sector, I bring a wealth of experience and a passion for expanding global market presence. With a track record of identifying lucrative opportunities, forging strategic partnerships, and navigating diverse cultural landscapes, I excel in driving exponential growth and fostering sustainable business expansion. 1). Develop and implement comprehensive business development plans to penetrate new domestic and international market opportunities and expand existing ones. 2). Travel domestically and internationally, as required, to represent Nxt Gen Web Design & SEO Agency at meetings and events. 3). Serve as the primary point of contact for client communication, inquiries, and feedback throughout the tendering and proposal process. 4). Identify relevant tender opportunities aligned with the company's capabilities and strategic objectives. 5). Prepare and submit high-quality tender proposals within specified deadlines, ensuring compliance with tender requirements. 6). Conduct thorough research on client needs, and competitor offerings to create differentiated proposals. 7). Develop and implement client acquisition strategies to expand the company's client base and achieve revenue targets. 8). Conduct market research and analysis to identify emerging trends, competitive landscapes, and growth opportunities. 9). Cultivate & nurture relationships with potential clients, partners, & stakeholders to establish strategic alliances and drive business growth. 10). Lead cross-functional teams to execute projects using Agile environments. 11). Monitor and evaluate market performance, sales metrics, & KPIs to assess the effectiveness of business development strategies & identify areas for improvement. 12). Maintain regular communication with existing clients, identify upselling or cross-selling opportunities, & address any immediate challenges.

As a Senior IT Project Manager at Dekker Web Solution, I thrive on the daily challenges and excitement of solving technical issues. I stay current with industry standards to deliver top-notch technical assistance and support, ensuring our clients' websites operate smoothly. My tasks varied widely, but I took great pleasure in successfully addressing every challenge Dekker Web Solution assigned to me. 1). Understanding project requirements, estimating labor hours, and calculating costs for basic to complex web development projects. 2). Analyzing client market competition to formulate marketing strategies for SEO and social media marketing (SMM). 3). Communicating with clients and scheduling virtual meetings on behalf of Dekker Web Solution, clarifying project scopes, and offering alternative solutions for successful implementation. 4). Hiring, leading, managing, and supervising multi-skilled teams for successful project delivery. 5). Managing multiple projects, validating client requirements, and providing feedback to the staff through email, video calls, and video recordings. 6). Managing over 50 Linux and VPS servers (each hosting multiple websites), performing monthly maintenance and ensuring their security against hacker and spammer attacks. 7). Keeping detailed records of website maintenance and performing timely updates and upgrades on platforms like Webflow, WordPress, Shopify, Wix, and GoDaddy. 8). Providing post-launch training to clients and offering online technical support to resolve their issues and handle unforeseen scenarios.As a Senior IT Project Manager at Dekker Web Solution, I thrive on the daily challenges and excitement of solving technical issues. I stay current with industry standards to deliver top-notch technical assistance and support, ensuring our clients' websites operate smoothly. My tasks varied widely, but I took great pleasure in successfully addressing every challenge Dekker Web Solution assigned to me. 1). Understanding project requirements, estimating labor hours, and calculating costs for basic to complex web development projects. 2). Analyzing client market competition to formulate marketing strategies for SEO and social media marketing (SMM). 3). Communicating with clients and scheduling virtual meetings on behalf of Dekker Web Solution, clarifying project scopes, and offering alternative solutions for successful implementation. 4). Hiring, leading, managing, and supervising multi-skilled teams for successful project delivery. 5). Managing multiple projects, validating client requirements, and providing feedback to the staff through email, video calls, and video recordings. 6). Managing over 50 Linux and VPS servers (each hosting multiple websites), performing monthly maintenance and ensuring their security against hacker and spammer attacks. 7). Keeping detailed records of website maintenance and performing timely updates and upgrades on platforms like Webflow, WordPress, Shopify, Wix, and GoDaddy. 8). Providing post-launch training to clients and offering online technical support to resolve their issues and handle unforeseen scenarios. Skills: Web Development · WordPress Design · E-Commerce · IT Project Leadership · Web Design

As Web Support Specialist proficient in providing technical assistance and troubleshooting solutions to ensure the optimal performance and functionality of websites. Skilled in resolving issues, providing user training, and implementing best practices for WordPress maintenance and optimization. 1). Provide prompt and effective technical support to clients and end-users experiencing issues with WordPress websites, including troubleshooting errors, resolving bugs, and addressing user inquiries via email, chat, or phone. 2). Assist clients in selecting and installing WordPress plugins and themes based on their requirements. Troubleshoot compatibility issues, conflicts, and performance issues related to plugins and themes, recommend and execute suitable alternatives when necessary. 3). Perform routine maintenance tasks, such as updating WordPress core files, plugins, and themes to the latest versions to ensure security, stability, and compatibility with the latest web standards. 4). Conduct performance analysis and optimization of WordPress websites to enhance speed, responsiveness, and user experience. Implement caching mechanisms, image optimization techniques, and SEO strategies to improve website overall performance and online presence. 5). Monitor WordPress websites for security vulnerabilities, malware infections, and unauthorized access attempts. Implement security best practices, such as applying security patches, configuring firewalls, and implementing SSL certificates to safeguard against cyber threats. 6). Develop and maintain user guides, tutorials, and documentation to educate clients and end-users on WordPress usage, best practices, and troubleshooting techniques. Conduct training sessions to empower users to manage their WordPress websites effectively. Conduct thorough testing of WordPress websites to identify and resolve any functional or usability issues, ensuring cross-browser compatibility.As Web Support Specialist proficient in providing technical assistance and troubleshooting solutions to ensure the optimal performance and functionality of websites. Skilled in resolving issues, providing user training, and implementing best practices for WordPress maintenance and optimization. 1). Provide prompt and effective technical support to clients and end-users experiencing issues with WordPress websites, including troubleshooting errors, resolving bugs, and addressing user inquiries via email, chat, or phone. 2). Assist clients in selecting and installing WordPress plugins and themes based on their requirements. Troubleshoot compatibility issues, conflicts, and performance issues related to plugins and themes, recommend and execute suitable alternatives when necessary. 3). Perform routine maintenance tasks, such as updating WordPress core files, plugins, and themes to the latest versions to ensure security, stability, and compatibility with the latest web standards. 4). Conduct performance analysis and optimization of WordPress websites to enhance speed, responsiveness, and user experience. Implement caching mechanisms, image optimization techniques, and SEO strategies to improve website overall performance and online presence. 5). Monitor WordPress websites for security vulnerabilities, malware infections, and unauthorized access attempts. Implement security best practices, such as applying security patches, configuring firewalls, and implementing SSL certificates to safeguard against cyber threats. 6). Develop and maintain user guides, tutorials, and documentation to educate clients and end-users on WordPress usage, best practices, and troubleshooting techniques. Conduct training sessions to empower users to manage their WordPress websites effectively. Conduct thorough testing of WordPress websites to identify and resolve any functional or usability issues, ensuring cross-browser compatibility. Skills: Managed Services · Bug Tracking · Troubleshooting · Technical Support · PHP · Front-End Development · Back-End Web Development · Web Technologies

As an IT Support Consultant, I specialize in delivering tailored IT support services designed to optimize technological organizational infrastructure. Dedicated to providing reliable assistance and innovative solutions to meet Organization's unique IT needs; whether it's troubleshooting technical issues, implementing strategic upgrades, or enhancing system efficiency. 1). Continuously enhance corporate and international partner websites. 2). Participate in virtual meetings to suggest IT improvements across the Snap-on network, whether within their team or by leveraging international partners. 3). Diagnose and resolve hardware, software, and network issues for end-users, ensuring minimal disruption to operations. 4). Provide timely and effective assistance to users via phone, email, or in-person, addressing inquiries, troubleshooting problems, and escalating issues as necessary. 5). Perform regular maintenance tasks such as software updates, patches, and system backups to ensure optimal performance and security. 6). Conduct training sessions and create user-friendly documentation to empower end-users to troubleshoot common issues independently and utilize IT resources effectively. 7). Implement and enforce IT security policies and protocols to safeguard confidential data, mitigate cybersecurity risks, and ensure compliance with industry regulations. 8). Liaise with external vendors and service providers to procure IT products and services, negotiate contracts, and coordinate repairs or replacements as needed. 9). Respond promptly to IT incidents and service requests, following established protocols and service level agreements (SLAs) to minimize downtime and restore normal operations swiftly. 10). Collaborate with cross-functional teams, including IT professionals, departmental staff, and management, to address complex technical issues, implement system enhancements, and support business initiatives.As an IT Support Consultant, I specialize in delivering tailored IT support services designed to optimize technological organizational infrastructure. Dedicated to providing reliable assistance and innovative solutions to meet Organization's unique IT needs; whether it's troubleshooting technical issues, implementing strategic upgrades, or enhancing system efficiency. 1). Continuously enhance corporate and international partner websites. 2). Participate in virtual meetings to suggest IT improvements across the Snap-on network, whether within their team or by leveraging international partners. 3). Diagnose and resolve hardware, software, and network issues for end-users, ensuring minimal disruption to operations. 4). Provide timely and effective assistance to users via phone, email, or in-person, addressing inquiries, troubleshooting problems, and escalating issues as necessary. 5). Perform regular maintenance tasks such as software updates, patches, and system backups to ensure optimal performance and security. 6). Conduct training sessions and create user-friendly documentation to empower end-users to troubleshoot common issues independently and utilize IT resources effectively. 7). Implement and enforce IT security policies and protocols to safeguard confidential data, mitigate cybersecurity risks, and ensure compliance with industry regulations. 8). Liaise with external vendors and service providers to procure IT products and services, negotiate contracts, and coordinate repairs or replacements as needed. 9). Respond promptly to IT incidents and service requests, following established protocols and service level agreements (SLAs) to minimize downtime and restore normal operations swiftly. 10). Collaborate with cross-functional teams, including IT professionals, departmental staff, and management, to address complex technical issues, implement system enhancements, and support business initiatives. Skills: PHP Frameworks · Front-End Design · Technical Assistance · Bootstrap (Framework) · Webmaster Services

During my tenure as a Director of Operations at Volxom Pvt Ltd, I led the charge in orchestrating seamless processes, driving innovation, and ensuring unparalleled client satisfaction. With a strategic mindset and a passion for efficiency, I oversee every aspect of our business operations, from resource management to project execution. 1). Develop and implement strategic plans to drive business growth, expand market presence, and achieve revenue targets in alignment with the agency's goals and objectives. 2). Establish standard operating procedures for team management, project oversight, business growth initiatives, and client assistance. 3). Oversee the allocation and utilization of resources, including personnel, budget, technology, and infrastructure, to optimize operational efficiency and maximize productivity. 4). Provide leadership, guidance, and mentorship to the multi-skilled teams, fostering a culture of collaboration, innovation, and continuous learning to enhance performance and achieve organizational excellence. 5). Build and maintain strong relationships with clients, understanding their needs, expectations, and feedback, and ensuring the delivery of high-quality services that exceed their expectations. 6). Oversee the planning, execution, and delivery of web design and SEO projects, ensuring adherence to timelines, budgets, and quality standards while meeting client objectives and expectations. 7). Collaborate with sales and marketing teams to identify new business opportunities, develop proposals, and negotiate contracts with clients, leveraging market insights and industry trends to drive business growth and expand the agency's client base. 8). Stay abreast of emerging technologies and trends in web design, SEO, and digital marketing, and oversee the integration of new tools, platforms, and methodologies to enhance operational capabilities and competitive advantage.

In this dynamic role, I spearheaded organizations expansion efforts from BPO to an Advertising Agency, forging strategic partnerships and driving revenue growth in an evolving landscape Freelance Marketplaces. With a passion for forging connections and identifying opportunities, I played a pivotal role in shaping the future of MicroArts Agency in the digital world with realistic target achievements. 1). Conduct thorough market research to identify emerging trends, and potential business opportunities within the IT industry. 2). Identify and qualify leads through various freelance platforms, networking events, cold calling, email campaigns, and social media outreach. 3). Build and maintain strong relationships with prospective and existing clients, understanding their needs, objectives, and pain points to tailor solutions that meet their requirements. 4). Prepare and deliver compelling proposals, presentations, and pitches to showcase the agency's capabilities, value proposition, and solutions to prospective clients. 5). Negotiate contract terms, pricing, and deliverables with clients to secure new business opportunities and achieve revenue targets, ensuring alignment with the agency's goals and objectives. 6). Collaborate with internal teams to coordinate project initiation, ensuring smooth handover of client requirements, expectations, and deliverables to project managers and execution teams. 7). Establish and maintain profiles on freelance platforms (e.g., Elance, Odesk, Upwork, Freelancer) from scratch, optimizing profiles for visibility, credibility, and engagement. 8). Continuously optimize agency’s profiles on Freelance Marketplace and Linked in to attract qualified leads, increase visibility, and leveraging keywords. 9). Convert leads generated from freelance platforms into clients by engaging in timely communication, understanding client requirements, and presenting tailored solutions, ultimately achieving or exceeding business development targets.In this dynamic role, I spearheaded organizations expansion efforts from BPO to an Advertising Agency, forging strategic partnerships and driving revenue growth in an evolving landscape Freelance Marketplaces. With a passion for forging connections and identifying opportunities, I played a pivotal role in shaping the future of MicroArts Agency in the digital world with realistic target achievements. 1). Conduct thorough market research to identify emerging trends, and potential business opportunities within the IT industry. 2). Identify and qualify leads through various freelance platforms, networking events, cold calling, email campaigns, and social media outreach. 3). Build and maintain strong relationships with prospective and existing clients, understanding their needs, objectives, and pain points to tailor solutions that meet their requirements. 4). Prepare and deliver compelling proposals, presentations, and pitches to showcase the agency's capabilities, value proposition, and solutions to prospective clients. 5). Negotiate contract terms, pricing, and deliverables with clients to secure new business opportunities and achieve revenue targets, ensuring alignment with the agency's goals and objectives. 6). Collaborate with internal teams to coordinate project initiation, ensuring smooth handover of client requirements, expectations, and deliverables to project managers and execution teams. 7). Establish and maintain profiles on freelance platforms (e.g., Elance, Odesk, Upwork, Freelancer) from scratch, optimizing profiles for visibility, credibility, and engagement. 8). Continuously optimize agency’s profiles on Freelance Marketplace and Linked in to attract qualified leads, increase visibility, and leveraging keywords. 9). Convert leads generated from freelance platforms into clients by engaging in timely communication, understanding client requirements, and presenting tailored solutions, ultimately achieving or exceeding business development targets. Skills: Business Development · Project Management · Project Planning · Software Project Management · Project Estimation